Here are our Terms & Conditions and our Privacy, Security and Returns Policies

Your submission of an order is deemed to be your acceptance of these Terms and Conditions.

Terms & Conditions

Please allow 28 days for delivery of all of the merchandise on this site, although items which are in stock are normally despatched the same day as they are ordered, or the next day.

Please ensure the delivery address is complete and correct, this is where we will dispatch the goods. Delta PC can not be held responsible for goods delivered to an incorrectly entered delivery address and reserve the right to make a further charge should extra attempts at delivery be required.

Privacy and Security Policy

Privacy & Disclosure
We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.

Data Collection
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.

Cookies
Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.

Protection
We will not retain any details that you provide, except for your name, postal address, telephone number & email address. All customer's addresses are automatically entered into a database so they may receive occasional emails or postal information from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email or leaflet

Consent
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

Credit & Debit Card Payments
Orders may be paid for by credit/debit card (on our secure server run by our hosts Servelink), by Paypal or by cheque (allow 5 days for clearance before goods are despatched) . If refunds are required they will ONLY be made back to the source of the original funds.

Our secure server facilities are fully secure and use a range of industry standard security and fraud prevention systems. Our card merchant HSBC has instructed us to make deliveries ONLY to the card holder address unless there are exceptional circumstances such as an established trading history between us and you. We must abide by this instruction and apologise for any inconvenience it may cause.

It is known that Internet transactions through systems such as ours are inherently more secure than other methods of making purchases in 'cardholder not present' situations such as telesales or, for example, if the card might go out of your sight for a short time such as when giving a card to a waiter in a restaurant.


Returns & Refunds Policy

Legal compliance
The Delta PC returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Damaged Packaging/Goods
If any of the packaging is damaged when you receive your order you must make the delivery service aware of the fact immediately, and any couriers notes must be marked showing the goods have been delivered in a damaged condition. You must also let us know about the damage within 48 hours or you will be deemed to have accepted the delivery as it is.

Faulty Items
If any items are returned to us as faulty, but when inspected and tested they prove not to be so, they will be retained awaiting despatch back to the customer at the customers expense. They will be returned once payment of the delivery charges has been agreed.

Your rights as a consumer (not applicable to "business to business" transactions)
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund (excluding charges made for delivery). You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation and return of the unused goods (together with all instruction leaflets, batteries, accessories, etc) and packaging in undamaged resaleable condition.

How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at accounts@deltapc.com or write to us at:

Delta PC
Unit 2 Camelot Court
Bancombe Road Trading Estate
Somerton
Somerset
TA11 6SB

Please tell us your name and address. If your order was made from this website, please tell us the transaction or order ID. If your order was made by post or telephone, please say so.

Refunds due to cancellation
Should you cancel your purchase within this 7 day 'cooling off' period, we will refund your payment in full. As stated above, refunds will be made within 30 days of your cancellation and will ONLY be made back to the source of the original funds. There will be no charges for cancellation within this 7 day cooling off period.

Returns and refunds outside the 7 day cooling off period
Refunds for unwanted goods will only be made where the goods are returned unused, unopened and in re-saleable condition and are returned with our prior agreement. Unwanted goods must be returned to us within 7 days of delivery. Please note that refunds will be for the products only and we do not refund any charges made for delivery in these circumstances. We reserve the right to levy an administration and restocking fee of 20% for non faulty goods.

Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. You should send them, unopened and undamaged, to

Delta PC
Unit 2 Camelot Court
Bancombe Road Trading Estate
Somerton
Somerset
TA11 6SB

We cannot accept liability for, or refund against, goods lost or damaged during transit. You are advised to wrap products carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

These conditions shall be construed in accordance with English law.

These conditions do not affect your statutory rights.

E&OE