Support and Maintenance for PCs, Servers & Networks

Our qualified and experienced staff are able to help ensure that your IT infrastructure runs as trouble free as possible, provides you with the service you require from it, and is efficiently attended to within the shortest possible time in times of problems.

Ad Hoc call outs and pre booked support jobs
Our standard charge rate for call outs is £45 for the first half hour on site and then £35 per half hour (or part of) subsequent to that. We cover much of South West England/the West Country (Somerset, Devon, Dorset and Wiltshire). If we are able to help you without the need to travel to you then the call out charge is waived and you go straight on to the £35 per half hr rate.

We offer a full day rate of £395 if a technician is booked in advance for the whole day.

Standard hours are 09.00 to 17.30. We may be able to book jobs to be carried out outside of those hours but the ½ hourly rate would be subject to a surcharge (agreed in advance).

PC Support Plan - Emergency & Regular Maintenance Cover for a PC running a Microsoft Windows Operating System
Our PC Support Plan is designed to help keep PCs running as reliably and dependably as possible by ensuring protective measures such as anti-virus software, firewalls and security updates are all installed and operating correctly. We also check, where appropriate, that the System Restore settings are correct and working so that in the event of serious software problems we can "wind back" your system to a time when it was working properly.

We install remote connection software on to each PC enabling us to log on regularly to check the system settings in addition to remedying any issues which we come across or help with any problems which we are notified of. We can often do this in the evenings to minimise disruption during working hours for you.

In the event of problems with your PCs such as corrupted files caused by malware or hardware problems, programmes coming up with unusual errors or not behaving as they normally do, etc we will do what we can to help you. Some problems can be solved, or worked around but some may require the system software to be completely re-installed. All of that is included in the above fees and you should expect no further labour charges from us for fixing your PC, although any replacement hardware parts would, of course, have to be paid for. We do what we can to recover data for you but in cases where it can't be recovered we have to revert to the last good backup. We can send the hard disk away for more specialist assistance with data recovery if there is no backup of crucial data but that would be subject to extra fees. Remember - Backup, it's better in the long run.

Server Support Plan – Emergency & Maintenance Cover for a File Server running
Microsoft Server or Microsoft Small Business Server
Our Server Support Plan is designed to help get clients out of trouble as quickly as possible in the event of a major problem with their file server' whilst also allowing provision for a technician to help with the day to day “niggles” which all IT networks suffer from.

Initially we will try and solve problems over the phone, by remote connection to your server or by an onsite call out – which ever is the most convenient for you and Delta PC and is likely to provide the quickest fix.
If the problem cannot be resolved by phone or remote login then an onsite visit will be arranged as quickly as possible.

Whilst the primary purpose of the agreement is for the support and maintenance of the file server and its operating system, the backup software and anti-virus software (if installed) we are also happy to include advice and fixes for minor niggles which may crop up on the networked PCs but would ask you to note that more major problems with the PCs are treated separately and are subject to the ad-hoc or PC Support Plan rates shown above.

The cost of the Server Support Plan is £149 per month, payable in advance in three monthly blocks (ie £447 per qtr). There is a “Fair Usage” policy attached to this plan of 32 x 30 min blocks per month. During the period of the plan Delta PC would make no further charges for call out fees or technicians time subject to its falling within the Fair Usage allocation.

Prior to the initial commencement of cover, we may need to arrange a site visit for one of our technicians to setup the links for remote connection, backup monitoring, virus and network security monitoring, etc. This service would be subject to a “setup fee” inline with those for a regular onsite visit as shown above and is dependent on us being able to establish remote connection links to the network via either Microsoft Remote Web Workspace, Logmein or similar software.